Flexera – CloudMasonry

Client: Flexera

ABOUT CLIENT
Flexera, a software organization with over 1300 employees worldwide, provides application usage management solutions to software application producers and enterprises. Their product offerings include software licensing, compliance, and installation solutions for their customers. Flexera has over 80,000 customers and partners worldwide that rely on their software solutions.

NEED
Flexera sought to empower their customers and partners with a single unified online community allowing product downloads, collaborative user forums, and a self-service knowledgebase. Their existing communities were built in silos, increasing their complexity and cost to maintain, while providing users a less than optimal experience.

APPROACH
CloudMasonry partnered with both the Flexera IT & Customer Success teams in designing a consolidated Salesforce Community for all 80,000 of Flexera’s customers and partners. The new community would leverage a single custom community front-end application that was then tightly integrated with a Salesforce Community on the backend.

OUTCOME

By going through this implementation, Flexera was able to lower the support costs associated with maintaining multiple community tools, decreased customer support call volumes by empowering their customers to self-serve, and providing their Customer Success team the ability to manage ongoing updates to the community.

Client Success Stories

In collaboration with the Strata team, CloudMasonry undertook a process of identifying and implementing meaningful Salesforce enhancements to better align its design with the current needs of the business.

CloudMasonry designed a solution to centralize both client communications and operational data to ensure more efficient client responses without the need for additional headcount.

Through ongoing partnership and an Salesforce innovation cadence, CloudMasonry has enabled CREXi to respond to the changing needs of its business as it experiences tremendous organizational growth.

CloudMasonry worked collaboratively with Prosci and others to re-architect their existing Salesforce environment to accommodate newly integrated business systems while minimizing the disruption to existing user processes.

Through an ongoing partnership, CloudMasonry has enabled Teys USA to improve its user’s Salesforce experience through the automation of repetitive tasks and the removal of redundant data requests.

CloudMasonry enabled the dental care startup Evenly, to hit the ground running with a purpose-built Salesforce solution. In a few short weeks, CloudMasony was able to design and deliver an integrated solution that met both the needs of today while still accommodating the anticipated need to scale in the future.

CloudMasonry enabled Bernie’s Book Bank to better anticipate their needs and have a greater organizational impact by restructuring their use of Salesforce and providing ongoing support and guidance.

CloudMasonry helped Kensington gain valuable insights into their account-based marketing efforts through the implementation of an advanced marketing analytics tools.

CloudMasonry partnered with Clickbooth to deliver in 3 weeks a consolidated instance of Salesforce providing a true 360-degree view of all customer data.

CloudMasonry partnered with Flexera to develop and integrate a new online community in support of over 80,000 customer and partner community users.

CloudMasonry partnered with Beamery to transform their end-to-end selling process and to provide ongoing innovation services allowing Beamery to respond quickly to changes in technology or business need.